How can we help?

Get help with your Skillbum account, a lesson or the app. You can contact us without signing in.

Updated 10 October 2026

Contact support

Email support@skillbum.com. Include a short description of the problem and the email address you use for Skillbum, if relevant.

For an app problem, include your app version, device model, what you were doing and any visible error message. Remove personal information from screenshots. Never send a password or sign-in code.

Support is handled by the Skillbum operator during early testing; it is not a live chat service.

Sign-in help

Check that your email address is correct, check your spam folder and use the latest code you received. If a code expires, request a new one. If sign-in is temporarily rate limited, wait before retrying.

If you no longer have access to your account email, contact us. We will explain what information is needed to verify your request without asking for your password.

App access and playback

The Android app is being prepared for private testing. Access to a test build is limited to invited testers; the website does not provide a public app download yet.

If a lesson does not load, check your connection and retry. When reporting an issue, include the course or lesson title and what appeared on screen.

Privacy or account deletion

To delete your Skillbum account and associated data, use our account deletion instructions. You do not need to reinstall the app.

For access, correction or other data requests, email support@skillbum.com. Our privacy policy explains the information we process and your choices.